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The WFM Fundamentals Course

A strategic foundation for tomorrow’s Workforce Leaders.

In today’s CX-driven world, companies need more than basic scheduling, they need workforce strategy that powers business results

Master the 4 essential WFM disciplines: Data, Forecasting, Scheduling and Intraday

Whether you’re new to WFM or leading operations, this course gives you the blueprint to drive service, satisfaction, and staffing efficiency.

WFM Fundamentals by Juanita Coley

Built by the Contact Center Whisperer for the next generation of WFM & CX leaders.

Contact us at [support@solidrockco.net]
Join the movement: #WFMGoBeyond

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That Robs You Of Up To 97% Of Productive Time... And Fix It For Good!

Your information is 100% secure and will never be shared

ABOUT US

Meet your instructor

We help organizations and executives profitably achieve their customer experience (CX) goals without sacrificing employee experience (EX) through workforce management.

  • ​Credibility: Why people should trust you
  • AuthorityWhy people should listen to you
  • Benefit: Why people should get this now

What You’ll Gain From This Course

Step-by-Step Guidance

No more guesswork! Follow a clear, structured path with easy-to-follow lessons that take you from beginner to confident in no time.

Expert Support & Insights

Get insider knowledge from experienced instructors who’ve been where you are—and succeeded. You'll also gain access to helpful resources and optional community support.

Real-World Application

This isn’t just theory. You’ll learn practical strategies and tools you can apply right away in your personal or professional life.

Proven Results

This course is built on tried-and-tested methods that have helped hundreds achieve their goals. Now it's your turn.

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