The WFM Fundamentals Course
A strategic foundation for tomorrow’s Workforce Leaders.
In today’s CX-driven world, companies need more than basic scheduling, they need workforce strategy that powers business results
Master the 4 essential WFM disciplines: Data, Forecasting, Scheduling and Intraday
Whether you’re new to WFM or leading operations, this course gives you the blueprint to drive service, satisfaction, and staffing efficiency.
WFM Fundamentals by Juanita Coley
Built by the Contact Center Whisperer for the next generation of WFM & CX leaders.
Contact us at [support@solidrockco.net]
Join the movement: #WFMGoBeyond
© 2025 All Rights Reserved Solid Rock Consulting.
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ABOUT US
Meet your instructor
We help organizations and executives profitably achieve their customer experience (CX) goals without sacrificing employee experience (EX) through workforce management.
- Credibility: Why people should trust you
- Authority: Why people should listen to you
- Benefit: Why people should get this now
What You’ll Gain From This Course
Step-by-Step Guidance
No more guesswork! Follow a clear, structured path with easy-to-follow lessons that take you from beginner to confident in no time.
Expert Support & Insights
Get insider knowledge from experienced instructors who’ve been where you are—and succeeded. You'll also gain access to helpful resources and optional community support.
Real-World Application
This isn’t just theory. You’ll learn practical strategies and tools you can apply right away in your personal or professional life.
Proven Results
This course is built on tried-and-tested methods that have helped hundreds achieve their goals. Now it's your turn.
